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Level 1 Technician
Ismael Rodriguez is an IT Specialist with hands‑on experience supporting small and mid‑sized businesses in managed service environments. He specializes in end‑user support, device provisioning, Microsoft Entra ID administration, and troubleshooting Windows systems and networks. A graduate of the University of Arizona with a Bachelor’s degree in Cyber Operations, Ismael brings a security‑first mindset and a commitment to continuous learning, operational excellence, and delivering reliable solutions for our clients.